Past Due Payments
WaterOne is committed to a policy that encourages timely payment and provides ample opportunity to maintain an account in good standing.
If you are not able to pay your water bill on time, the best time to call us is before it is past due. We may be able to offer a payment arrangement and help you to avoid late fees and a water turn-off for non-payment. We will be happy to assist you - please contact Customer Service during normal business hours.
- Payments made by 7 pm, Monday through Friday, either online or over the phone, will post the next business day. Payments made electronically through your bank may not post to your WaterOne account for up to 5 business days. Allow 7 days when mailing a payment. Select a payment option that ensures your payment is received in time.
- WaterOne employees DO NOT accept payments in the field.
Full payment is due 21 days after the billing date, as given on the bill. Single-family residential accounts are billed bimonthly (every other month). All other accounts are billed monthly. It is your responsibility to ensure that payment is received by the due date.
Past Due Payments
If full payment is not received by the due date, the account is assessed a late payment fee of 5% of the balance due. Sales tax is charged on late payment fees for business customers as required by the State of Kansas. Late payment fees are assessed on the new charges only (excluding sales tax, fees, and disconnection/reconnection charges.)
Past Due Notice
If payment is not received in full by the due date, a "Past Due" notice is mailed.
Past due notices are sent by mail, even for those customers who normally receive their bills electronically. If you receive this notice but believe you've already paid in full, log into Usage & Services, log into WaterOne Bills & Payments, or contact Customer Service to check your account status.
Notice of Disconnect
If full payment is not received by 12 business days after the due date, a Notice of Disconnect is mailed. You have 10 calendar days from the date the Notice of Disconnect is issued to remit payment in full.
If full payment is not received by the due date on the notice of disconnection (approximately 43 days after the billing date), service will be disconnected.
For each visit, a $25 disconnection/reconnection trip charge will be assessed to your account. That's our real cost for sending a person in a vehicle to your service address. When service has been disconnected for nonpayment, the account must be paid in full, including trip charges, before service is restored.
Schedule a Service Reconnection
Contact Customer Service during business hours; reconnection appointments are scheduled from 2:30 pm to 5 pm, Monday through Friday (except holidays).
Payment Assistance Options
We understand that circumstances sometimes make it difficult to pay bills. We’re here to help. Learn more about Payment Assistance Options.