- Customer Service
- Information For Customers
- Accounts & Billing
Accounts & Billing
Information about WaterOne accounts, such as understanding bills, rates and charges, late payments, and troubleshooting high bills.
Welcome Guide for New Customers
Congratulations on your move! We wanted to take the opportunity to draw your attention to some helpful tips that are good for your wallet, your lawn, and beyond.
Rates & Charges
Our business model is simple: charge rates that cover the cost of service.
Understanding Your Bill
Have a look at some helpful definitions to common billing terms that will help you understand your bill.
Update Account Information
Discover how to update your account information with WaterOne.
Get Paperless Billing
Gather information about paperless billing and gaining options for how your bill is delivered.
Past Due Payments
If you have questions about a past due payment, we will be happy to assist you.
Financial Support Resources
Peruse important financial support resources.
Seasonal outdoor watering (particularly with an in-ground irrigation system) and leaks account for the majority of the high bill calls we receive.
Find out more about account privacy.
Report Leak / Damage Claim
Learn more about reporting leaks and making damage claims.