View My Usage

Use the Usage Portal to keep track of your water usage, set up water usage alerts, and more!

Log in to the Usage Portal or create an account.

Features

View Daily Water Usage: With the Connect "view usage details" feature, you can get a detailed look at your water usage data. Learn more about your water usage patterns, see how changes in your household can impact your water bill, and spot leaks before they start adding up!
Set Water Usage Alerts: Also using the Connect "View usage details" feature, you can set up water usage alerts so you don't have an unexpected high bill. Don't wait until it's too late, set up alerts today!
Check Your Account Balance: Log in to the Usage Portal to see your latest account balance.
View Multiple Accounts: If you have more than one account with WaterOne, you can now check them all with just one log in.

Note: The Usage Portal is a separate login from WaterOne Bills & Payments. Access your Bills & Payments account.

Add Additional Users to the "View Usage Details" Feature

You can add additional users to view your account's water usage in the Connect "View usage details" feature. Additional users can log in directly to view usage here.

The Usage Portal and Advanced Metering Infrastructure (AMI)

The Usage Portal is a part of WaterOne's AMI technology upgrade, giving you up-to-date information and tools to track and manage personal water use.

FAQs

What do I do if I am unable to see my Usage Portal?

If you have previously validated and connected your WaterOne account to your Usage Portal, and your billing zip code recently changed, contact WaterOne Customer Service at 913-895-1800.
Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
If your account has been closed, account data will no longer be available in the dashboard after 45 days.

What can I do if I can't log in to my Usage Portal profile?

In the Usage Portal login screen, click the "Forgotten Your Password?" link. You will receive an email with a link to reset your password.
Six or more unsuccessful attempts to log in will temporarily lock your account. If you haven't received a "Reset Password" email, you may be locked out. Wait 30 minutes and then try using the "Forgotten Your Password?" link again.

And if I have not received an activation link?

If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "donotreply@waterone.org", and the subject line will say Signup | Verification.
Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
To re-send an activation email, go to the Usage & Alerts login screen and click the "Forgotten Your Password?" link.
If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.

What should I do if I'm not able to validate and connect my WaterOne account to my Usage Portal?

If you are using a mobile device, view the page using landscape mode or switch to desktop mode to make sure you are seeing all the options and graphs on the page.
Try using a different web browser to access the Usage Portal.
Check that you are using the correct Customer ID (Business Partner) number and billing zip code.
Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
If you are still having issues validating and connecting your WaterOne account to your Usage & Services dashboard, contact WaterOne Customer Service at 913-895-1800.

View All FAQs

View My Usage

Log in to the Usage Portal or create an account.

Features

Add Additional Users to the "View Usage Details" Feature

The Usage Portal and Advanced Metering Infrastructure (AMI)

View My Usage Videos

How to Monitor My Water Use

How to Set up Usage Alerts

Customizing Your Account

My Progress Reports

Key Resources

FAQs

Contact Us

Culture

Partner Sites

Helpful Links