WaterOne Account
To ensure the security of your account, if you need to update your account information please contact Customer Service at 913-895-1800 between 8 am and 5 pm, Monday through Friday so that we can authenticate that you are an authorized person to do so.
Bank Accounts
If your bank account information has changed, update your information on your Self-Service Paperless Billing Account, EZ-Pay Account, or bank account through your respective online profile.
Auto Pay bank account changes must be made through Customer Service. Access the Change Form (PDF) or call 913-895-1800.