Bank Accounts
If your bank account information has changed, update your information on your Self-Service WaterOne Bills & Payments account, or bank account through your respective online profile.
Add Additional People to Your Account
To add a secondary authorized user to your account, send us a message online or call Customer Service at (913) 895-1800.
Add an additional party to your account
Submit an online Letter of Authorization Form to add a management company or other entity to your account to enable them to start or stop service, pay your bill, speak to customer service, and act on behalf of your account.
If you already have a Letter of Authorization form, email it to wateronecustomerservice@waterone.org.
