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About Your Water Service
Information about your water service, such as water meters, service lines, water pressure, service interruptions, and preventing frozen pipes.
From time to time, WaterOne crews may be working in your area, flushing hydrants or repairing pipe due to a water main break, or we may be installing a new water pipe. It's also possible that service may be briefly interrupted if we're working on your meter.
Access to Your Property
WaterOne employees and authorized contractors must have free and unimpeded access to utility easements and meter equipment outside the structure.
Your water meter measures the amount of water used in your household. It's usually located in the ground under a cast iron or plastic cover or adjacent to your building.
Leaks on your internal plumbing system, outdoor sprinkler, and service line aren’t always obvious and can lead to substantial water bills.
Water pressure will vary based on several factors, namely the elevation of your building.
Water Main Breaks
Main breaks happen for various reasons as a normal part of operating a water utility.
Our water distribution system contains more than 2,600 miles of water mains. Replacements are done for various reasons, including repairing or avoiding main breaks, replacing bad pipe, increasing hydrant flow and improving overall area delivery.
Prevent Frozen Pipes
The same natural forces that trigger cold-weather breaks in WaterOne's mains can cause pipes to burst in your own internal system.
WaterOne is responsible for maintaining and replacing water mains throughout its service area, while property owners are responsible for their service line, ensuring access to water meters for reading and maintenance, and internal plumbing equipment such as pressure reducing valves (PRV).
At WaterOne, we're committed to being prepared. We plan, drill, and prepare continuously to ensure we have a lot of resiliency and redundancy built into our system and operations.