Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Spring Hill Merger
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Spring Hill Merger
WaterOne is currently wholesaling water to Spring Hill, but customers are not set up in our system. Spring Hill customers will be charged at WaterOne’s rate once the full switch is made around January 20th, 2026.
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Spring Hill Merger
Until the full merger date, call Spring Hill with any billing and water quality questions. After the merger date, call WaterOne Customer Service at 913-895-1800 (Monday – Friday 8a-5p)
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Spring Hill Merger
We’re planning to merge at the end of January 2026.
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Spring Hill Merger
March for residential customers and February for commercial customers.
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Spring Hill Merger
Bi-monthly for residential customers. Monthly for commercial customers.
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Spring Hill Merger
No, WaterOne provides drinking water only. Wastewater will be billed by Spring Hill.
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Spring Hill Merger
Spring Hill reached out to WaterOne years ago to explore the possibility of a merger. With changing regulations and rising costs, it made sense to add Spring Hill to our service area to offer consistent water quality at lower rates. After many discussions, mapping, asset assessments, and more we agreed to merge in 2026.
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Spring Hill Merger
Spring Hill customers may see a noticeable drop in their water bills. WaterOne’s rate is lower than your previous water provider’s. It will depend on water usage; however, most customers will see a reduction in costs.
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Spring Hill Merger
WaterOne will be transferring all customer accounts from Spring Hill to our system. There will be no action for the customer to take to transfer your service.
We do have two online portals we’d love customers to sign up for in order to self serve with billing & payments, as well as monitor your water usage.
WaterOne will be at Spring Hill’s City Hall (date to be determined) to assist customers in setting up their portals.