Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
About the Usage Portal
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About the Usage Portal
- If you have previously validated and connected your WaterOne account to your Usage Portal, and your billing zip code recently changed, contact WaterOne Customer Service at 913-895-1800.
- Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
- If your account has been closed, account data will no longer be available in the dashboard after 45 days.
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About the Usage Portal
- In the Usage Portal login screen, click the "Forgotten Your Password?" link. You will receive an email with a link to reset your password.
- Six or more unsuccessful attempts to log in will temporarily lock your account. If you haven't received a "Reset Password" email, you may be locked out. Wait 30 minutes and then try using the "Forgotten Your Password?" link again.
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About the Usage Portal
- If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "donotreply@waterone.org", and the subject line will say Signup | Verification.
- Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
- To re-send an activation email, go to the Usage & Alerts login screen and click the "Forgotten Your Password?" link.
- If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.
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About the Usage Portal
- If you are using a mobile device, view the page using landscape mode or switch to desktop mode to make sure you are seeing all the options and graphs on the page.
- Try using a different web browser to access the Usage Portal.
- Check that you are using the correct Customer ID (Business Partner) number and billing zip code.
- Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
- If you are still having issues validating and connecting your WaterOne account to your Usage & Services dashboard, contact WaterOne Customer Service at 913-895-1800.