As WaterOne rings in the new year, the organization is preparing to welcome Spring Hill customers in late January 2026, having provided wholesale water services to the area since summer 2025.
In preparation for the merger WaterOne has connected Spring Hill's water tower to WaterOne's control room and done extensive mapping of valves, hydrants, and meters.
Residents will receive notifications about the transition of services from Spring Hill to WaterOne through bill inserts, welcome letters from WaterOne in January, updates on social media, and an in-person event designed to assist customers in setting up a new online account.
For those seeking more information, WaterOne has launched an informational page for the Spring Hill merger on its website. This page features Frequently Asked Questions (FAQ) that contains helpful information about the transition.
“WaterOne looks forward to serving Spring Hill and ensuring your water needs are met with the highest standards.” Says General Manager Shaun Pietig “we’re proud to be your trusted water provider.”