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Direct debit payment from a banking account: checking, Money Market or savings accounts. You manage all of your payment information and scheduling in your Paperless Billing profile.
Go to the WaterOne website and click the Pay My Bill button. Paperless Billing is the option you are looking for when making a payment from your banking account. You will need to log into your paperless billing profile.
A summary of your account(s) is available on your dashboard. Click the View/Pay button to view your bill and pay the individual bill, or from the left hand menu choose Schedule a Payment and make individual or consolidated payments.
You can also choose Manage Recurring Payments to schedule a payment for future bills that post.
Yes. Two types of payments can be scheduled in advance. We call them recurring payments. You have the choice between two types of recurring payments; automatic and fixed:
Before submitting a recurring payment for scheduling, be sure to double check the starting and ending dates in the Payment Period section. Make sure they accurately reflect what you are trying to accomplish with the type of payment(s) you are scheduling.
We also offer AutoPay - another type of recurring, automatic, convenient, free form of payment that is available through our customer service department. AutoPay is a "hands-free" payment solution where all of your information is managed and maintained by our customer service department. AutoPay is not available through your paperless billing profile, you must contact customer service to enroll or make changes once enrolled.
If you are unsure whether you are enrolled for AutoPay, please check with customer service before scheduling a recurring payment. Enrollment in recurring payments and AutoPay will create duplicate payments.
"Same Day" payments can only be made before 7 pm. CST. If you try to schedule a payment for "today" but it is after 7 pm. CST or on a non-business day, a message alerts you to schedule your payment for the next available business day. )
Your account will be credited on the business day following the selected payment date. See the chart below for a complete schedule.
Payments scheduled for a holiday may be withdrawn from your bank account on the business day prior to the holiday.
If you try to schedule a payment after 7 pm Central Time or on a non-business day, a message will alert you to schedule your payment for the next available business day.
When recurring payments are scheduled for a non-business day, your account will be credited on the next available business day.
Before the scheduled payment date, your history page will show the payment as "scheduled." When the scheduled payment is submitted to the payment processor, your history page will show the payment as "pending." After the response is received, your history page will show the payment as "approved" or "rejected."
You may choose to receive various communications about your payments. View your options in your profile.
Click "Profile" on the banner menu and then click "View Notifications" to make selections.
You can pay your balance in full up to 21 days beyond the past due date. After that time, you will need to call Customer Service at 913-895-1800 if you need to discuss payment of your bill.
Helpful Hint: To avoid late fees, always schedule your payments to occur no later than your due date.
You may cancel a payment as long as it is listed on the Payment History page as "Scheduled."
Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to deleting the account.
Any payments still in a scheduled state will be cancelled upon cancellation of the enrollment.
All scheduled payments will be cancelled if their status is "scheduled." You must make other arrangements to pay this bill.