Fast Fact

Toilets are the #1 culprit of leaks. To learn more, click here.

High Bills

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Seasonal outdoor watering (particularly with an in-ground irrigation system) and leaks account for the majority of the high bill calls we receive. Misread meters (either high or low) are very rare. If you receive a bill larger than expected, it may be time to inspect specific areas of your home for leaks and assess how you're using water.

WaterOne will read your meter in between readings for billing if your current bill reflects consumption of at least 25,000 gallons and 50 percent more than the same period a year ago. Our field technicians do not enter homes or check for leaks on private property.

Leaks around the home are most often the cause of high bills. Learn more

Contact Customer Service at 913/895-1800 to review your situation.

Outdoor watering tips:
In-ground irrigation systems irrigate quickly. Therefore, apply no more water than the ground can absorb, usually a 1/4" per watering. Shorter periods reduce run-off and allow for better absorption every time you water.

Always double-check your sprinkler system settings. Newer irrigation controllers are sometimes difficult to set and have multiple programs. Don't be afraid to ask for help. Call your irrigation professional or refer to your owner's manual. 

Irrigation systems can be costly to operate. Be sure to minimize the expense and maximize the results by understanding how your system works and how much water is consumed with each usage.

WaterOne suggests that customers follow the Smart Watering schedule. Learn more