Welcome Guide for New Customers

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Welcome Header

Congrats on your move! We wanted to take the 
opportunity to draw your attention to some 
helpful tips that are good for your wallet, 
your lawn, and beyond.

Need more assistance?
Call Customer Service at 913/895-1800

(Download this page as PDF)


WaterOne bills are sent once every other month, so your bill will reflect two months of water usage. WaterOne does not handle wastewater.  

Johnson County Wastewater 913/715-8590
Olathe Wastewater 913/971-9311
Spring Hill 913/247-3521

Paperless Billing

Eliminate paper bills while gaining control over how and when your bill is paid. 


  • Email or text notification that your bill has arrived and is ready to view. Simply log into your profile to view and/or pay your bill online or other preferred methods.
  • Email with a .pdf version of your bill attached.
  • Reminders when bill is due.
  • Pay your bill from your email or text notification, if desired. 
  • View account history including: billing, payments and usage. 


Sprinkler Tips

New to the Midwest? Is this the first time you’ve had a sprinkler system or the first time you’re laying sod or seeding? Some customers have questions about what kind of water usage to expect, especially if outdoor watering is new for them. Give us a call as you consider your  outdoor landscaping options. We may be able to provide important information on estimated water usage looking at the property’s past history or the surrounding neighborhood.  

Helpful Tips

  • Winterizing your sprinkler system prevents leaks and surprise high bills while also extending your system’s lifespan. 
  • A power outage can reset your sprinkler box to factory settings. Be sure to check your system after an outage to ensure it’s running on schedule. 
  • An average zone can put out 14 gallons of water!
  • Watch tutorials on various sprinkler systems on our website.

MORE TIPS: waterone.org/SmartWatering


Leaks on your internal plumbing system, outdoor sprinkler, and service line aren’t always obvious and can lead to substantial water bills. Many leaks are simple fixes, while others may require assistance from a plumber. Toilets are the most common culprits for creating high bills. Leaks in toilets can waste up to 1,400 to 2,800 gallons of water per day depending on the age of the toilet and severity of the leak. Learn more tips on how to spot and prevent links on our website. 

LEARN MORE: waterone.org/leaks

Preventing Frozen Pipes

Preparing your home for winter is an important task. Interior water pipes are the homeowner’s responsibility, so by taking a few precautions you can save your home from extensive water damage and a high water bill. 

Before the cold weather hits:

  • Know the location of your main water shut-off valve in case of emergency
  • Disconnect outdoor water hoses
  • Winterize your sprinkler system
  • Insulate any exposed water pipes

When temperatures drop below 23 degrees:

  • Drip a faucet farthest from your main water shut-off valve
  • Open cabinet doors to allow warm air to circulate under your sinks
  • Keep your thermostat above 65 degrees

MORE TIPS: waterone.org/frozenpipes

Annual Water Quality Report

We’re proud to meet and exceed water quality standards year after year to produce our award-winning water. Our annual reports are available online or you can call to request a paper copy. 

GET IT HERE: waterone.org/h2oReport

Notify JoCo

WaterOne exclusively uses NotifyJoCo to send water outage alerts to our customers. Create your free profile and tag up to 5 locations to receive alerts by text, phone call or email. 

 SIGN UP: NotifyJoCo.org