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WaterOne Goal #2: Provide excellent customer services. See all of our goals.

Customer Service

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Customer service matters, especially in an organization built for customers, by customers. We have eight strategic goals at WaterOne. Each of them have equal importance. Goal 2 is that we will provide excellent customer services. 

Our objectives to achieving and sustaining that goal include:

  • Continuously improve customer service
  • Periodically evaluate customer perceptions and satisfaction
  • Expand online services to meet customer expectations
  • Provide education and outreach through the use of innovative communication tools and social media
  • Maintain effective relationships with local public agencies
  • Cultivate a strong customer oriented mindset among all employees
  • Provide timely emergency alerts to customers using a mass notification system

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