Service Reliability Project

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Valve Enhancements

We had a bright idea.

We noticed that by installing more valves on the public water mains in certain neighborhoods, we could cut down on the risk of those customers being without water service due to a main break by up to 66%. By isolating shorter sections of pipeline, we can also save money and avoid replacing pipe that still has a useful life. That's a better value for all customers.


Main breaks are a natural part of running a water utility. Fortunately, WaterOne reinvests an average of $0.50 of every rate dollar in its infrastructure, so our rate of main breaks a very low. Nonetheless, we take seriously our commitment to provide reliable water service and strive to minimize service downtime due to main breaks.

When we fix a main break, we have to isolate that section of the public main. We do this by "valving down" affected sections that allow water to "detour" another path in the system and keep water service up for as many customers as possible. 

As our system analysts were recently studying our system performance data, they noticed that certain segments of our service area have fewer valves per linear mile of pipeline. This means that isolating a main break in these areas puts more customers than average out of service during the 4-6 hours repair. By strategically installing valves in these locations, we improve our up-time on water service and maintain happy customers.

How Does This Affect Me?

WaterOne crews will be working in the identified neighborhoods to install valves on the underground public water main. WaterOne has notified affected customers with a postcard explaining the project. If you're reading this web page, you probably received one.

If you live in these areas, you may or may not notice our crews working. They may be several streets away. However, if it is necessary to take down water service at your address in order to tie-in the new valve, the down-time will be temporary (a few hours) and we will pre-notify you through NotifyJoCo

Sign-up for NotifyJoCo today or log-in to ensure your contact information is up-to-date. WaterOne customers are automatically enrolled to receive water notifications when they create a contact profile, no check box necessary.

Thank you! 

Thank you for your cooperation as we better ensure reliability of your water service. If you have additional questions, please contact WaterOne Customer Service at 913/895-1800.