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A WaterOne emergency contact is available 24/7 at 913/895-1800.

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Customer Service

(913) 895-1800

WaterOneCustomerService@waterone.org

WaterOne Customer Service is available by phone or email 8 am to 5 pm Monday through Friday, except holidays. In response to the COVID-19 pandemic, the WaterOne lobby is closed until further notice.


24-Hour Emergency Contact 

Please call (913) 895-1800 at any time to report a water main break, request an emergency shut-off, or receive assistance with other water-related emergencies.


Administrative Offices

10747 Renner Blvd.
Lenexa, KS 66219
(913) 895-5500

In response to the COVID-19 pandemic, the WaterOne lobby is closed until further notice. All other services, including water service, billing, and emergency repairs and maintenance will continue as normal. Read more

Customer service is available by phone or email from 8 am - 5 pm, Monday through Friday.

(913) 895-1800
WaterOneCustomerService@waterone.org


For media inquiries, contact:

Mandy Cawby, Director of Customer Relations
mcawby@waterone.org
(913) 895-5546


Other Contacts

Email the Board  

Human Resources
(913) 895-1816

Request a Locate (Before You Dig)
(913) 895-1806

Developer Services
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