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Mandy Cawby

913 - 895 - 5546


WaterOne Responds to COVID-19, Water Remains Safe

Post Date:03/13/2020 3:40 PM

WaterOne wishes to proactively assure its customers that its water remains safe and high quality. With the general anxiety and disruption of the pandemic, misinformation is common and we want to preemptively address concerns. The COVID-19 virus is not known to be a waterborne contaminant, but our robust multi-barrier treatment process is effective at eliminating it as well as other impurities. Now, more than ever, WaterOne is passionate about its mission to protecting public health and serving the public.

WaterOne has been monitoring the emerging COVID-19 situation and its leadership is taking proactive steps to ensure the continued reliability of water services. Our goal is to avoid any disruption to normal water service and minimize disruptions to support resources. In order to reduce risk of exposure for the safety of WaterOne customers and employees, the WaterOne lobby will be closed until further notice. Assistance for customer accounts and developer services is available by phone or online. All other services, including water service, billing, and emergency repairs and maintenance will continue as normal.

In addition, WaterOne is currently suspending turn-offs for non-pay in support of community wellness. Tap water is vital to promoting and restoring health during the COVID-19 event. This will be reassessed periodically based on the pandemic status and customers will remain responsible for their outstanding balances. Please Note: Although there will be no service disconnections in the coming weeks, you will continue to receive account and payment reminders. We also encourage you to continue to make payments on your account. That helps avoid higher balances later. If you’re experiencing financial hardship due to the COVID-19 event, please contact us at 913/895-1800 to make payment arrangements.

Fore more information about COVID-19 and drinking water, visit epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater.

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Fast Fact

WaterOne is an independent, non-profit water utility, proudly serving 400,000+ customers in the Johnson County area.