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Mandy Cawby

913 - 895 - 5546

mcawby@waterone.org

WaterOne Contractor Begins Installations For Residential Remote Meter Reading

Post Date:12/30/2019 3:03 PM

WaterOne is bringing near real-time meter reading one step closer to reality with continued progress on its Advanced Meter Infrastructure (AMI) project. First green-lit by the WaterOne Board in early 2018 with project partner Sensus/Xylem, this district-wide project is advancing meter reading and paving the way for customers’ easy access to their own water use information.  

WaterOne’s installation contractor – UtiliUse – is currently completing the transition of commercial customers to the new system. As they move forward to residential reading routes, they will be installing an add-on device to each meter that securely transmits meter readings back to WaterOne. This is a simple and fast process that is done without removing the meter, causing water outages, or affecting the customers’ water usage. Once the project is fully implemented, customers will be able to access their own daily water consumption. Customers will be able to monitor their usage online and set alerts which may help them avoid large leaks or surprise high bills. In addition, WaterOne can better operate its system and provide services to customers at greater convenience and value such as confirmation readings, move-out readings, and detecting stuck meters.

Residential customer conversion will take place from now until mid-2021. WaterOne plans to begin a phased roll-out of the new online customer portal in late 2020. Customers will be contacted directly by WaterOne when their personalized online usage dashboard is ready for viewing.

What to expect during installations:

  • Residents may see contractors working during weekdays and weekends, during daytime hours with some pre-dawn or after dark hours during short winter days. Contractors may work some holidays in order to meet WaterOne’s contract schedule. Again, this maintenance work will not affect water service for customers.
  • UtiliUse staff will be wearing safety vests or T-shirts with the “UtiliUse” name clearly visible. They will also have a “WaterOne Contractor” photo badge.
  • Their personal vehicles will be identifiable with a magnet that has both UtiliUse and WaterOne logos.
  • Don’t hesitate to ask for identification, and call WaterOne at (913) 895-1800 if you have any questions or concerns.

A small group of customers who have indoor water meters may require additional steps for maintenance and will be contacted directly by UtiliUse to set up an appointment.

This work is part of the next phase of WaterOne’s Advanced Metering Infrastructure (AMI) project, which will improve meter reading efficiency while offering customers access to their water usage data in near real-time. Learn more about this project at WaterOne.org/AMI, or call WaterOne Customer Service at (913) 895-1800 for more information.

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