Water is transparent and so are we.

News Releases

Press Enter to show all options, press Tab go to next option

Media Contact

Mandy Cawby

913 - 895 - 5546


WaterOne Customer Service Policies Offer Flexibility To Furloughed Federal Employees

Post Date:01/24/2019 3:51 PM

WaterOne recognizes the financial difficulty posed to some of its customers by the ongoing federal government shutdown. WaterOne is among the many organizations and utilities that have made accommodations for furloughed employees to bridge them over until normal federal activity resumes. 

WaterOne aims to always be providing common sense customer service that honors the expectations and dignity of its customers. Within WaterOne’s existing framework of customer service policies, its Customer Care team is empowered to work with customers who identify as furloughed federal employees to provide more time to pay and avoid penalties and service disconnection.

If you are a furloughed federal employee and having difficulty paying your WaterOne bill, please contact our Customer Care team at wateronecustomerservice@waterone.org or call 913/895-1800 for more information. The Johnson County Utility Assistance Program (UAP) is also available to those in temporary need of utility bill assistance. UAP is funded in part by contributions from WaterOne and other area organizations.

Return to full list >>

Fast Fact

WaterOne is an independent, non-profit water utility, proudly serving 400,000+ customers in the Johnson County area.