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Customers Asked to Clear Snow From Meter Pit Lids

Post Date:11/28/2018 10:00 AM
The recent blizzard dumped over five inches of snow in WaterOne service area, creating a Winter Wonderland but also making it highly challenging to collect water meter readings in certain parts of the county. To collect your consumption reading, our hard-working team of meter readers physically walk to each meter pit, typically located in the front yard of the property. The heavy snow makes it difficult to locate the meter pits and record the reading. 

If we are unable to collect an actual meter reading, WaterOne must estimate your bill based on the previous bill’s consumption. The following bill will then be based on the actual reading collected at that time and “trues up” consumption charges from the previous estimated bill. In our experience, customers strongly dislike receiving an estimated bill which is why WaterOne takes every reasonable measure to avoid estimations and only bill on actual consumption data. Please help us avoid estimating your bill by clearing off your meter pit at your earliest convenience. 
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