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1. How is my personal and financial information kept safe?

Our bill processor - KUBRA - uses several methods to ensure that your information is secure:

• User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information.
• SSL: KUBRA uses secure socket layers (SSL) which ensures that your connection and information are secure from outside inspection.
• Encryption: KUBRA uses 128 bit encryption to make your information unreadable as it passes over the Internet.
• Automatic Sign Out: KUBRA automatically signs you out of a session if you are inactive for 20 minutes.

2. Are all computers safe to use?

For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information. Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While KUBRA uses numerous security measures to protect your personal information on our website, the use of public computers (schools, libraries, internet cafes) may compromise the security of your information.

3. How is your data security and privacy assured?

WaterOne's paperless billing and online payment site is powered by KUBRA, a company whose business is bill viewing and payment over the Internet. All data transmissions employ current level encryption and KUBRA undergoes annual audits to verify that its electronic payment processing meets industry standards for data security and privacy as required by the banking system.

4. Who has access to my payment information?

You, WaterOne Customer Service Reps, and limited KUBRA personnel, have the ability to see the payments you have made. Only you have access to your bank account information.