What should I do if I'm not able to validate and connect my WaterOne account to my MyAccount dashboard?
  1. If you are using a mobile device, view the page using landscape mode or switch to desktop mode to make sure you are seeing all the options and graphs on the page.
  2. Try using a different web browser to access MyAccount.
  3. Check that you are using the correct Customer ID (Business Partner) number and billing zip code.
  4. Special characters in your profile name may cause errors (such as Jane&John Smith). Try removing special characters from your profile name and try to re-validate after the change has been made.
  5. If you are still having issues validating and connecting your WaterOne account to your MyAccount dashboard, contact WaterOne Customer Service at 913-895-1800.

Show All Answers

1. What do I do if I am unable to see my MyAccount dashboard?
2. What can I do if I can't log in to my MyAccount profile?
3. And if I have not received an activation link?
4. What should I do if I'm not able to validate and connect my WaterOne account to my MyAccount dashboard?