And if I have not received an activation link?
  1. If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "", and the subject line will say Signup | Verification.
  2. Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
  3. To re-send an activation email, go to the Usage & Alerts login screen and click the "Forgotten Your Password?" link.
  4. If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.

Show All Answers

1. What do I do if I am unable to see my Usage & Services dashboard?
2. What can I do if I can't log in to my Usage & Services profile?
3. And if I have not received an activation link?
4. What should I do if I'm not able to validate and connect my WaterOne account to my Usage & Services dashboard?