And if I have not received an activation link?
  1. If you didn't get an email with an activation link, check your spam, junk, or "other" folders. The email will be from "donotreply@waterone.org", and the subject line will say Signup | Verification.
  2. Check that you've used your correct email to set up your account. You can check by trying to register again with your email address - if you get a message that says that email address has already been registered, this means you have used the correct email.
  3. To re-send an activation email, go to the MyAccount login screen and click the "Forgotten Your Password?" link.
  4. If the previous steps haven't worked, contact WaterOne Customer Service at 913-895-1800.

Show All Answers

1. What do I do if I am unable to see my MyAccount dashboard?
2. What can I do if I can't log in to my MyAccount profile?
3. And if I have not received an activation link?
4. What should I do if I'm not able to validate and connect my WaterOne account to my MyAccount dashboard?