Should I be worried about privacy concerns?

No. No personally identifiable information (PII) is transmitted with the data signal. And although this data is not considered to be a high-value target, the data signal is encrypted and split into separate data packets that can only be reconfigured by a protected proprietary digital key. WaterOne does not share or sell customer consumption or financial data.

Remember, consumption data has been collected, transmitted, stored, and analyzed since the origin of WaterOne as a utility provider in 1957 and prior to its establishment as a public utility when it was a small private water company. What this project changes is the way the data is collected and the frequency at which it is collected so that we can provide better services to you, our customer.

Show All Answers

1. What is AMI?
2. What do I need to do?
3. What does this project entail?
4. When will the project occur?
5. How will this project affect me, the customer?
6. Why is WaterOne doing this project?
7. Who will be installing the project?
8. Where will the technology be deployed?
9. How will I be affected by this project?
10. Will my bill go up because of AMI?
11. What time of day will crews come? Will they work holidays and weekends?
12. How will WaterOne control and regulate private contractors that are paid to do the installation?
13. If my property is damaged during AMI installation, who covers the cost of the damages?
14. What is WaterOne’s policy regarding privacy and data gathered from the metering system?
15. Will WaterOne be able to control my consumption like the electric company’s smart thermostats?
16. Should I be worried about privacy concerns?
17. How will the project impact WaterOne personnel?
18. Are there negative health effects as a result of remote metering systems?
19. Can I opt out of this upgrade?
20. Who do I contact for more info?