WaterOne fully vets and carefully selects contractors who represent the best value, quality, and service to WaterOne and its customers. We monitor and manage contractor services to ensure all deliverables are being met to the standard required.
All work should be done in the meter pit in your front yard which is located in the public easement. There is no need to enter the home unless your meter is one that is still installed inside of the home (usually an outer basement wall) in which case a prearranged appointment will be coordinated. Our installation contractors will be happy to show you identifying information and credentials.
If a customer has a question or concern regarding a contractor's activity related to the AMI project, they should contact WaterOne at 913-895-1800.