How will I be affected by this project?

For the vast majority of customers, the installation will be nearly invisible to them as the installers will quickly come and go without noticeable changes. For device-only installations, there will be no interruption of water service.

There are a small set of customers who still have their water meter installed inside their house connected to a touchpad on the exterior foundation. For these customers, our installation contractor (UtiliUse) will get in touch with you to schedule an appointment time for updating the equipment and installing the reading device.

Show All Answers

1. What is AMI?
2. What do I need to do?
3. What does this project entail?
4. When will the project occur?
5. How will this project affect me, the customer?
6. Why is WaterOne doing this project?
7. Who will be installing the project?
8. Where will the technology be deployed?
9. How will I be affected by this project?
10. Will my bill go up because of AMI?
11. What time of day will crews come? Will they work holidays and weekends?
12. How will WaterOne control and regulate private contractors that are paid to do the installation?
13. If my property is damaged during AMI installation, who covers the cost of the damages?
14. What is WaterOne’s policy regarding privacy and data gathered from the metering system?
15. Will WaterOne be able to control my consumption like the electric company’s smart thermostats?
16. Should I be worried about privacy concerns?
17. How will the project impact WaterOne personnel?
18. Are there negative health effects as a result of remote metering systems?
19. Can I opt out of this upgrade?
20. Who do I contact for more info?