The driver of this project is to keep up with customer expectations about access to their consumption data and communication about their usage. We also want to operate more efficiently and have more opportunities to serve our customers better. WaterOne is taking this opportunity to invest in advanced meter reading for all customers so that our infrastructure stays current and we provide all customers with the same level of service.
Most residential WaterOne customers are still on "walk-by" meter readings. A WaterOne meter reader walks by customers' meters and collects the meter reading by touching a handheld device to the meter pit lid. All commercial and industrial WaterOne customers are read by remote meter reading technology and the reading devices that support that kind of meter reading are reaching the end of their useful life. This opportunity is driving the timing of this project.