How will this project affect me, the customer?

Once the project is fully implemented from 2019 to 2021, we will begin contacting customers and inviting them to log on to their new consumption portal online. You will have access to detailed water consumption information through your secure online account. You will also be able to monitor usage online and set alerts which may help you identify leaks more quickly and prevent unintentional high water consumption.

We too will be better equipped to help you understand your consumption when you contact us with questions, resulting in a better customer service experience for you.

Show All Answers

1. What is AMI?
2. What do I need to do?
3. What does this project entail?
4. When will the project occur?
5. How will this project affect me, the customer?
6. Why is WaterOne doing this project?
7. Who will be installing the project?
8. Where will the technology be deployed?
9. How will I be affected by this project?
10. Will my bill go up because of AMI?
11. What time of day will crews come? Will they work holidays and weekends?
12. How will WaterOne control and regulate private contractors that are paid to do the installation?
13. If my property is damaged during AMI installation, who covers the cost of the damages?
14. What is WaterOne’s policy regarding privacy and data gathered from the metering system?
15. Will WaterOne be able to control my consumption like the electric company’s smart thermostats?
16. Should I be worried about privacy concerns?
17. How will the project impact WaterOne personnel?
18. Are there negative health effects as a result of remote metering systems?
19. Can I opt out of this upgrade?
20. Who do I contact for more info?