What does this project entail?

This project does not change the way water is consumed or metered. Only the way we read meters is changing - for the better.

WaterOne is changing the way it reads meters from a manual, labor-intensive process to a remote network that communicates to and from the customer meter. WaterOne will be installing an add-on device to each meter that securely transmits meter readings back to WaterOne. Once the project is fully implemented, customers will be able to access their own daily water consumption. You can monitor your usage online and set alerts which may help you avoid large leaks or surprise high bills.

In addition, WaterOne can better operate its system and provide services to customers at greater convenience and value such as confirmation readings, move-out readings, and finding stuck meters.

Show All Answers

1. What is AMI?
2. What do I need to do?
3. What does this project entail?
4. When will the project occur?
5. How will this project affect me, the customer?
6. Why is WaterOne doing this project?
7. Who will be installing the project?
8. Where will the technology be deployed?
9. How will I be affected by this project?
10. Will my bill go up because of AMI?
11. What time of day will crews come? Will they work holidays and weekends?
12. How will WaterOne control and regulate private contractors that are paid to do the installation?
13. If my property is damaged during AMI installation, who covers the cost of the damages?
14. What is WaterOne’s policy regarding privacy and data gathered from the metering system?
15. Will WaterOne be able to control my consumption like the electric company’s smart thermostats?
16. Should I be worried about privacy concerns?
17. How will the project impact WaterOne personnel?
18. Are there negative health effects as a result of remote metering systems?
19. Can I opt out of this upgrade?
20. Who do I contact for more info?