Providing exceptional service at a great value is essential to WaterOne's mission to serve you. Advanced Metering Infrastructure (AMI) is a multi-year project to upgrade WaterOne's meter reading technology. Instead of "walk-by" manual meter reading, new technology will automatically relay readings to WaterOne.
Beginning in 2019, a small wireless relay device known as a "SmartPoint" will be connected to the existing water meter in the meter pit located in your front yard.
As a result of AMI, customers will soon have access to their own daily water consumption data, monitor usage online, and set up personal alerts which can help prevent leaks or avoid surprise high bills. It will also give WaterOne employees better data to help troubleshoot customer concerns. We will follow up with further information when that aspect of the project is ready.
This upgrade will not affect water bills or charges - it simply allows the existing meter to be read remotely instead of manually.