What’s this “Field Charge” on my bill?

If your account is past due, we assess a $25 fee each time a trip is made to your address. That's our real cost for sending a person in a vehicle to your place to turn off/turn on water. We thought it was fair that those who require this pay for it, rather than all customers subsidizing it with higher rates.

Show All Answers

1. Who can answer a question about my bill?
2. Is WaterOne’s tap water safe to drink?
3. What do I do if there is a water emergency?
4. What’s the difference between a boil advisory and a boil order?
5. Can you notify me if there’s a water emergency in my area?
6. What's a water "main?"
7. Do I live in WaterOne's service area?
8. Do I have to pay a deposit to get water service?
9. How often am I billed?
10. Do you charge a connection fee for new construction?
11. What is the service charge?
12. My bill includes a Kansas Water Plan charge. What does this pay for?
13. What’s this Block 2 charge on my bill?
14. What’s this “Field Charge” on my bill?
15. Does my bill include trash or sewer fees?
16. When do summer rates go into effect?
17. Can I see my account history or water use?
18. If I don't agree with my water bill, what can I do?
19. Where can I pay my bill?
20. Can I pay with a credit card?
21. Why is there a $1.99 charge to pay my bill online or by phone?
22. Why do water bill payments go to a P.O. Box in Missouri?
23. Can I get assistance with paying my bill?
24. Is WaterOne part of Johnson County government?
25. Are WaterOne and Johnson County Wastewater the same organization?
26. Who makes the decisions at WaterOne?
27. Where does WaterOne get its water?
28. What’s the temperature range of my water?
29. What is my water pressure?
30. Does WaterOne water contain fluoride?
31. Do I need a water filter?
32. Is tap water safer than bottled water?
33. Since when have property owners been responsible for the service line?
34. Can I get a map showing WaterOne’s water lines?
35. Why do your crews waste water by flushing hydrants?
36. How do I treat the water for my fish?
37. Is it okay to drink hot water?
38. Why do you charge for water when it is free in the river?
39. Why do I have pay the same rate for water outdoors and indoors, since my outdoor water doesn’t need to be treated?
40. Will WaterOne sponsor my event?
41. Does WaterOne give tours?
42. How is WaterOne involved in fire protection?
43. Does WaterOne guarantee service to customers requiring water for a medical need, such as dialysis centers or dialysis patients’ homes?