HomeServe's water line coverage costs $3.99/month. WaterOne chose to accept a 6% commission from each water line policy sold. That percentage comes out of HomeServe's share; it is not an expense passed along to our customers. However, that money goes back to benefit all of WaterOne's customers. As a non-profit water utility, WaterOne is proud to put that money towards a good cause.
Part of the money we'll use to offset uncollected bad debts, which reduces rate pressure and benefits all customers. The rest, we pay it forward … We're proud to have a partnership with the Utility Assistance Program run by Johnson County Human Services. This well-regarded charitable program helps individuals and families in temporary need of assistance.
Furthermore, WaterOne's time and incidental costs in partnering with HomeServe are self-supporting; WaterOne ratepayers don't subsidize it.