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1. What do I do if I am unable to see my MyAccount dashboard?
2. What can I do if I can't log in to my MyAccount profile?
3. And if I have not received an activation link?
4. What should I do if I'm not able to validate and connect my WaterOne account to my MyAccount dashboard?

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1. Why did WaterOne choose to partner with HomeServe?
2. Why did WaterOne select HomeServe?
3. How much does it cost and is WaterOne being compensated to recommend HomeServe?
4. Does HomeServe offer other home warranty services? Does WaterOne endorse those too?
5. Is WaterOne affiliated with any other companies offering waterline warranties?

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1. What is personal information?
2. How is personal information used and disclosed?
3. How is personal information protected?

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1. What is AMI?
2. What do I need to do?
3. What does this project entail?
4. When will the project occur?
5. How will this project affect me, the customer?
6. Why is WaterOne doing this project?
7. Who will be installing the project?
8. Where will the technology be deployed?
9. How will I be affected by this project?
10. Will my bill go up because of AMI?
11. What time of day will crews come? Will they work holidays and weekends?
12. How will WaterOne control and regulate private contractors that are paid to do the installation?
13. If my property is damaged during AMI installation, who covers the cost of the damages?
14. What is WaterOne’s policy regarding privacy and data gathered from the metering system?
15. Will WaterOne be able to control my consumption like the electric company’s smart thermostats?
16. Should I be worried about privacy concerns?
17. How will the project impact WaterOne personnel?
18. Are there negative health effects as a result of remote metering systems?
19. Can I opt out of this upgrade?
20. Who do I contact for more info?

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1. Is my water safe to drink?
2. So, what’s the concern?
3. What should I do instead of flushing them?
4. Is bottled water safer?

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1. Is the water safe to drink?
2. Do I need a water filter?
3. Do I need a water softener?
4. Don’t combine a water softener with a whole house carbon filter.
5. Check the setting on your hot water tank.

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1. Are there any fees?
2. What records are available?
3. What are the exceptions?
4. Why would my request be denied?

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1. What is ozone? Is it safe?
2. How does WaterOne use ozone to treat water?
3. Why is ozone water treatment better than conventional methods?
4. Why did WaterOne invest in ozone water treatment?
5. Is ozone commonly used to treat water?
6. Will my water taste any different?
7. Will my water bill go up because of Ozone Water Treatment?

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1. What if I forget my User ID or password?
2. How do I change my name or email?
3. How do I change my bank account information?
4. How can I confirm if my payment has been processed?
5. How are notifications delivered?

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1. How do I enroll?
2. When will my new User ID and password be activated?
3. How do I enroll additional accounts?
4. When can I start making payments through my paperless billing profile?
5. Will I continue to receive a paper bill in the mail?
6. How do I cancel my paperless billing enrollment?

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1. What types of payment are accepted on the paperless billing site?
2. How do I make a payment?
3. Can I establish regularly scheduled payments?
4. When will my Single/Independent Payment be processed?
5. How do I know which payments I've scheduled or completed?
6. Can I extend the payment due date?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the WaterOne account from enrollment?
9. What happens to scheduled payments if I cancel my enrollment?
10. What happens to scheduled payments if I delete the bank account that was used to set up the payment?

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1. How is my personal and financial information kept safe?
2. Are all computers safe to use?
3. How is your data security and privacy assured?
4. Who has access to my payment information?

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1. What software do I need to use paperless billing?
2. Can I download my bills into personal accounting applications?

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1. Is the water chilled?
2. Does the Quench Buggy require electricity?
3. Is there a fee to rent the Quench Buggy?
4. Are you hosting a for-profit event?
5. Is the water inside the unit safe?
6. Will the Quench Buggy come with an attendee?
7. Will there be cups available?
8. Are reusable water bottles handed out at events?

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1. Who can answer a question about my bill?
2. Is WaterOne’s tap water safe to drink?
3. What do I do if there is a water emergency?
4. What’s the difference between a boil advisory and a boil order?
5. Can you notify me if there’s a water emergency in my area?
6. What's a water "main?"
7. Do I live in WaterOne's service area?
8. Do I have to pay a deposit to get water service?
9. How often am I billed?
10. Do you charge a connection fee for new construction?
11. What is the service charge?
12. My bill includes a Kansas Water Plan charge. What does this pay for?
13. What’s this Block 2 charge on my bill?
14. What’s this “Field Charge” on my bill?
15. Does my bill include trash or sewer fees?
16. When do summer rates go into effect?
17. Can I see my account history or water use?
18. If I don't agree with my water bill, what can I do?
19. Where can I pay my bill?
20. Can I pay with a credit card?
21. Why is there a $1.99 charge to pay my bill online or by phone?
22. Why do water bill payments go to a P.O. Box in Missouri?
23. Can I get assistance with paying my bill?
24. Is WaterOne part of Johnson County government?
25. Are WaterOne and Johnson County Wastewater the same organization?
26. Who makes the decisions at WaterOne?
27. Where does WaterOne get its water?
28. What’s the temperature range of my water?
29. What is my water pressure?
30. Does WaterOne water contain fluoride?
31. Do I need a water filter?
32. Is tap water safer than bottled water?
33. Since when have property owners been responsible for the service line?
34. Can I get a map showing WaterOne’s water lines?
35. Why do your crews waste water by flushing hydrants?
36. How do I treat the water for my fish?
37. Is it okay to drink hot water?
38. Why do you charge for water when it is free in the river?
39. Why do I have pay the same rate for water outdoors and indoors, since my outdoor water doesn’t need to be treated?
40. Will WaterOne sponsor my event?
41. Does WaterOne give tours?
42. How is WaterOne involved in fire protection?
43. Does WaterOne guarantee service to customers requiring water for a medical need, such as dialysis centers or dialysis patients’ homes?