Service Charges

The Service Charge has been included as part of the water bill since 1978. The amount is based on meter size, and does not include any water consumption. The service charge policy is designed to recover fixed costs which do not vary with the volume of water used by a customer.

The Service Charge pays for:

  • Meter reading and billing. Includes meter readers' salaries, transportation and equipment, forms, office processing staff, reports, postage and supplies.
  • Maintenance and replacement of the meter and other components of the customer service installation. Includes the meter, meter setter and pit, and basically the service line from the main to the customer's property line.
  • Fire protection. Includes maintenance of WaterOne's thousands of fire hydrants, as well as larger-sized pumps, reservoirs and water mains to ensure that capacity for fire protection is available in addition to the capacity needed for regular water use demands.

The method WaterOne uses to allocate cost of service, and to calculate the Service Charge and Consumption Charge is commonly used throughout the water industry.

2008 Service Charges

Meter Size

Single Family Residential
(
two months)

Multi-Family,

Small Commercial,

Large Commercial
(one
month)

Temporary Commercial

(one month)

5/8" & 3/4" $15.80 $10.80 $69.20
1" $28.40 $17.80
1 1/2" $47.90 $28.60
2" $74.40 $43.30
3" $155.10 $86.80
4" $246.20 $140.70
6" --- $168.00