WaterOne Goal #2: Provide excellent customer services. See all of our goals.
Customer service matters, especially in an organization built for customers, by customers. We have eight strategic goals at WaterOne. Each of them have equal importance. Goal 2 is that we will provide excellent customer services.
Our objectives to achieving and sustaining that goal include:
- Continuously improve customer service
- Periodically evaluate customer perceptions and satisfaction
- Expand online services to meet customer expectations
- Provide education and outreach through the use of innovative communication tools and social media
- Maintain effective relationships with local public agencies
- Cultivate a strong customer oriented mindset among all employees
- Provide timely emergency alerts to customers using a mass notification system