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Service Requests Payment Options Rates/Charges

Start Service

Stop Service

Transfer Service

Change Account Information

Review a full list of

payment options.

 

Aqua-Matic Pay Plan
Have your payment automatically drafted from your bank account.

 Pay Online

 

Peak Management

Rates

Water Rates

Service Charges

 

 

Billing Information

Single family residential customers are read and billed every 2 months while multi-family residential and commercial customers are read and billed monthly. 

 

Paying Your Bill

WaterOne now offers two payment methods: online and by phone. These options are offered by Speedpay*.  Review a  full list of payment options. 

 

Late Payment Charges

Water bills are due within 21 days from the date they are mailed. Once bills go past due, a 5.0% delayed payment charge is added on the unpaid balance on the current bill.

 

Security Deposits

In general, applicants for water service are not asked to pay a deposit.  A deposit may be required from customers who do not pay their water account promptly or have a history of returned checks.

A deposit of $25 or an amount equal to an estimated 60 days of water consumption, whichever is greater, may be requested from customers who meet these criteria.

Questions concerning security deposits may be directed to our customer accounts department at (913) 895-1803.

 

Services

Moving in, out or within the WaterOne’s service area?   If so, we offer several  convenient and secured online services including, starting a new service, discontinuing an existing service, transferring to a new service and changing account information. If you need water service to be started or discontinued in the next 72 hours, please contact Customer Service at (913) 895-1800.   Changes in service are made during regular working hours Monday through Friday except holidays.

 

Payment Arrangements

If you wish to make payment arrangements on a water bill, have received a disconnection notice or your water has been turned off, please contact the Customer Accounts Department at (913) 895-1803.

 

Conservation

Visit our Conservation Department for information on how to conserve water.

 

Questions?

If you are unable to find the information you need, contact us or check our Frequently Asked Questions.  You can also call Customer Service at (913) 895-1800.

 

 

*SpeedPay is a product of E Commerce Group and is a separate company from WaterOne.