Have a water related question, assistance on your account, or building standards?  Try our frequently asked questions or use the links below to contact us by email, telephone or US mail.

Administrative Office/Lobby Hours
10747 Renner Boulevard

Lenexa, KS 66219
8AM to 4:30 P.M. Monday thru Friday

Our Customer Service phones are staffed from 8 a.m. to 5 p.m. weekdays except holidays.

You may also email inquiries to custserv@waterone.org

To start, stop, or transfer water service, try our convenient online services,  or call Customer Service at (913) 895-1800.

For past due accounts, call Customer Accounts at

(913) 895-1800.

For billing information, email Customer Service or call (913) 895-1800.

For water quality, call (913) 895-1800.

If you have questions or to report problems, email Customer Service or call (913) 895-1800.

Note: If your service has been disconnected

or you have received a termination notice, please call our customer accounts department at (913) 895-1803 instead of using this web site.