Fast Fact

A WaterOne emergency contact is available 24/7 at 913/895-1800.

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Customer Service

(913) 895-1800

WaterOneCustomerService@waterone.org

WaterOne Customer Service is available 8 am to 5 pm Monday through Friday, except holidays.


24-Hour Emergency Contact 

Please call (913) 895-1800 at any time to report a water main break, request an emergency shut-off, or receive assistance with other water-related emergencies.


Administrative Offices

10747 Renner Blvd.
Lenexa, KS 66219
(913) 895-5500

Lobby Hours: 8 am to 4:30 pm Monday thru Friday, except holidays

Email the Board  


For media inquiries, contact:

Mandy Cawby, Director of Customer Relations
mcawby@waterone.org
(913) 895-5546


Other Contacts

Human Resources
(913) 895-1816

Engineering Services
(913) 895-5700

Request a Locate (Before You Dig)
(913) 895-1806

Developers - New Service Connections
(913) 895-5700

Schedule New Taps
(913) 895-1805

New Development Main Extensions
(913) 895-1812

Cross-Connection Control
(913) 895-1815