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WaterOne Receives
High Marks From Customers WaterOne customers have spoken. When asked to respond to a recent customer survey, a resounding 92% indicated positive satisfaction levels with the utility. Sixty-six percent of the respondents indicated very high satisfaction levels. The survey was sent out by ETC Institute, Olathe, Kansas, on behalf of WaterOne to approximately 3,000 customers in February 2003. More than 850 customers responded by mail to the questionnaire. WaterOne scored high satisfaction levels in many categories. The highest satisfaction rating reported was the availability of water from the tap when needed. Customers also gave high marks to the taste and safety of their water and reported high satisfaction levels with the way their problems were resolved by WaterOne employees on the phone and in the field. A copy of the customer
survey can be viewed here. |